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| CONTACT US 310.846.4444 |
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| HOME | ABOUT US | SHOW SCHEDULE | FAQ | ORDER | NEW RETAILERS | ONLINE CATALOGS RETAILERS ONLY |
I'm New to Dogeared and need help placing an orderWho does Dogeared sell to?We sell to brick and mortar stores, online stores, and catalog companies. We do not sell to home parties, traveling stores, eBay stores, and flea markets. How do I become a Dogeared Retailer?It's easy! Just click HERE to fill out the registration form. It takes just a few minutes to register, and approval usually takes about one business week.
Once a decision has been made, an email will be sent to you confirming your account status, and if it is approved you will receive a follow up phone call from your sales representative. Does Dogeared have a catalog?Yes, we have a beautiful and very user-friendly wholesale catalog, and supplements for some of our individual collections. Before you can view them, you must first register as a new retailer. Once you are approved you will receive information on how to view our catalog and supplements online. This is my first time order, where do I start?Shop with us on Joor. Our amazing Dogeared Sales team is available to assist you on your first-time order, to contact our sales team please email: sales@dogearedwholesale.com.
What is your suggested retail price?We suggest keystone (double the wholesale price) plus $2. Does Dogeared sell to International Retailers?Yes, Dogeared sells to Retailers all over the world. To open an account with us, please fill out a new retailer registration form and click "submit".
About My OrderHow long does a shipment usually take?All of our jewelry is handcrafted to order; because of this our lead-time is approximately 4-6 weeks from receipt of the order. When your order is received, you will be contacted with confirmation of receipt as well as provided with the X-factory date. Your order will leave our studio as soon as it is ready and no later than the X-factory dated quoted to you. How do I know if my order was received?When an order is received at Dogeared, we will call or email you within 48 hours to provide you with confirmation of receipt and a ship date. If you have not heard from us within 48 hours, please contact us to ensure receipt.
Placing An OrderHow do I place an order?Place your order with us on Joor. Is there a first-time order minimum?For all first-time orders we require a minimum purchase of $750. First time orders are to be paid by credit card. We accept Mastercard, Visa and American Express. Is there a reorder minimum?Yes, there is a $100 reorder minimum. Is there a quantity minimum per style?Select styles have minimums. Do you have anything available for immediate shipping?Our Best Of The Best assortment and starter kits are available for immediate shipping. Please contact our fabulous Dogeared sales team for more details at (310)846-4444 or sales@dogearedwholesale.com. How do I find the product number I need?Most of our Dogeared items numbers appear on the page with the item. Just contact your sales rep for help ordering anything without an item number.
PaymentWhat forms of payment do you accept?We accept the following: -Net 30* -Wire Transfer**
When do you charge my credit card?Your credit card is charged once your order goes into production. This is approximately two weeks before the order ships. Can I pay by Net 30 terms?Net 30 payment terms are not available for first time customers. Net 30 terms are only available upon approval. The approval period may take up to two business weeks. How can I apply/qualify for Net 30 Terms?To apply for Net 30 Terms, please email 5 trade references for approval to "Attention: Sales Department" at sales@dogearedwholesale.com.
*Please Note: Approval process may take up to two business weeks.
Shipping InformationHow does Dogeared ship?All packages are sent out via UPS ground. Upgraded UPS shipping is available upon request. To ship FedEx or DHL we require your company's account number. We do not ship via USPS (United States Postal Service). Do you Drop Ship?No, we do not ship directly to your customer. We only ship directly to your store. How do I know my ship date?All orders are confirmed via phone or email. When we confirm your order we will always quote you the x-factory date. Your order will leave our studio as soon as it is ready and no later than the x-factory date given. If you do not receive a confirmation of your order within 48 hours, please contact us at (310) 846-4444 or
sales@dogearedwholesale.com
to confirm receipt of your order. How do I receive my tracking information once my order is shipped?To obtain your tracking number please contact our fabulous sales department at sales@dogearedwholesale.com or call us at (310)846-4444.
If you would like to automatically receive the tracking number for your orders each time they ship, just let us know and provide us with a contact name and email address. How much will it cost to ship my order?Shipping costs are based on the delivery location as well as the weight and value of the package. Shipping costs will vary from order to order. Where are my Dogeared Jewels shipping from?All of our jewels are handmade in our design studio in southern California. We ship our amazing jewels from our studio right to you! When will my order arrive?We use UPS to ship all orders unless otherwise specified. Please refer to the UPS shipping map to determine transit time to your store.
Repairs, Cancellations and ReturnsReturn and Exchange PolicyAll of our jewelry is handcrafted to order especially for you and therefore we do not offer returns and/or exchanges. Who do I contact regarding jewelry in need of repair?For damaged or repair inquiries please contact our super cool customer service department at
dogoodteam@dogeared.com
or (310)846-4444 to receive a repair number and instructions on where to send the repair.
MiscellaneousHow do I contact Dogeared?Please contact our Sales Department at: *Please Note: Our Culver City studio is not open to the public.At which trade shows can I see Dogeared?Please visit the Show Schedule page of our website to view our schedule for the year. This page is updated each season with our booth and location information. Hope to see you at one of the shows! To schedule an appointment for one of the shows please contact our Sales Team by calling (310) 846-4444 or emailing sales@dogearedwholesale.com. Cleaning and Caring for Dogeared JewelryTo keep your jewels sparkling, please see our care information. Where can I get a Dogeared display rack and what are the dimensions?
Our counter display racks are custom designed to provide maximum Dogeared capacity, giving you the ability to merchandise up to 14 cards or 4 boxes per rack slot. The 6 slot measures 8.5" x 14" x 7" for $35. The 9 slot display measures 10.5" x 14" x 10.5" for $40. For ordering information, please refer to the Dogeared FOREVER catalog, or contact our Sales Department at sales@dogearedwholesale.com or 310-846-4444. Does Dogeared offer exclusivity?We do not offer exclusivity. However, we are very careful not to over-saturate a particular area, and monitor our brand presence very closely. Our extensive line makes it possible to offer your store a unique assortment that is right for you! |
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